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Review: Royal Mail very poor service!

Latest Forums Banter Review: Royal Mail very poor service!

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    • #268
      andypandy
      Participant

      Working from home today as I was waiting for something I had on guaranteed special delivery. Went to the kitchen to make a drink only to notice a little red slip by the front door…the slip was timed exactly 5 minutes before I went to the kitchen.

      So I check the camera on the front door (high crime area) and lo and behold, the postman simply writes a slip and puts it through, no attempt to knock or press the doorbell. Problem is, this is the second time this has happened in 6 months and when I complained the first time I was told there was nothing they could do. Now I’ve wasted a day off to receive the package and I still have to take time the tomorrow to drive out to the sorting office to collect it, all because someone is too lazy to bother knocking the door.

      Anyone experienced similar and have any suggestions with how to stop rubbish like this happening again??

    • #269
      kerry
      Participant

      Think I’ve had this when the postman isn’t the regular one. Our usual one is a nice chap and knows that if we’re not in, the houses either side will accept parcels for us and vice-versa.

      If you are expecting something, maybe leave a note on the door next time that you are in and expecting him?

    • #272
      sam
      Participant

      @kerry Not sure that would help. Sounds like the Op was in, but the postman didn’t want to deliver their package. Perhaps he didn’t feel like carrying it on the house or some.

      Op, Any thing particularly heavy? Assuming the video doesn’t identify where you live post it on their Facebook feed, might make someone pay attention?

    • #274
      elly
      Participant

      moya.greene@royalmail.com

      e mail the ceo directly, it wont be her but it will be someone in her office that send it back down to the local manager to deal. If it comes from the directors office then they will take notice, at least they do where I work. A complaint from the ceos office gets treated differently than one from a customer.

    • #302
      robbie
      Participant

      I had this at my last house all the time and it was frickin annoying making endless 18 mile round trips to the sorting office.

      When I moved here within a week everyone told me “we have a really good postman” and I was slightly baffled – I mean how good do you have to be to put stuff successfully through a letterbox?

      Then I found out.

      He leaves stuff in useful places, goes out of his way to leave with the neighbours if necessary, chats to everyone and if a casual postie has mistakenly taken back to the sorting office he says “give me the card, I’ll sort it out and bring it tomorrow”

      I give him a £20 tip at Christmas but he’s worth his weight in gold.

    • #304
      archer
      Participant

      When faced with a Royal Mail delivery I look around for an alternate supplier who ships with DPD.

      My many excperiences of DPD are all so consistently good I’ve been considering starting a thread about them – this is how deliveries should work. 2 attempts to deliver, you can set the day for both, notification of a time slot on the day, live tracking of the courier, free collection from one of many places of choice if the deliveries both fail, perfect record with “safe place” deliveries etc.

    • #308
      fred99
      Participant

      While some royal mail employees are useless they aren’t even in the same league of crapness as Hermes IMO, how can you have a delivery system without a sorting office where people can collect undelivered parcels? they don’t provide any useful tracking info the ones I’ve had the misfortune of dealing with don’t leave any contact details to arrange redelivery, in some cases there’s been nothing at all written on the delivery slip.

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